okkbd Privacy Policy

1. Introduction and Purpose

okkbd is a trusted online casino and sportsbook platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy provides a detailed description of how your personal information is collected, for what purposes it is used, and how it is kept secure while you use the okkbd website and services.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh. We believe that transparency and accountability are the foundation of a healthy relationship with users. That is why we always clearly state what we do and do not do with your information.

If this Privacy Policy changes, we will update this page and show the date of the latest change at the top. For important changes, you will be notified by email.

2. What Information We Collect

We collect only the information that is necessary to provide our services smoothly. Below is a description of the different types of information:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Username used at the time of registration
• Password (stored in encrypted form — never stored as plain text)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for deposits and withdrawals)
• Transaction history and amounts
• Time, date, and method of each transaction

2.3 Technical Information

• IP address
• Device type, operating system, and browser version
• Cookie and session data
• Time spent on the website and pages visited
• Login and logout timestamps

2.4 Communication Information

• Messages sent via live chat or email
• Details of complaints and support requests

3. How We Collect Information

We collect your information in the following ways:

3.1 Direct Collection

When you register on our platform, create an account, make deposits or withdrawals, contact us via live chat, or send an email — you provide information to us directly.

3.2 Automatic Collection

When you visit our website, technical information is collected automatically through cookies, web beacons, and similar technologies. This is essential for the functionality and security of the site.

3.3 From Third Parties

Payment processors (bKash, Nagad, Rocket) share limited information with us to confirm transactions. Identity verification services may also provide necessary information to help prevent fraud.

4. How We Use Your Information

Your personal information is used only for the purposes stated below:

• Account management: Completing the registration process, verifying login, and keeping your account secure.
• Payment processing: Completing deposit and withdrawal transactions securely.
• Customer support: Providing fast and effective resolution of your issues and inquiries.
• Security and fraud prevention: Detecting suspicious activity and protecting your account from unauthorized access.
• Responsible gaming: Monitoring gaming habits and providing assistance when needed.
• Legal compliance: Retaining information in accordance with applicable laws and regulations.
• Service improvement: Improving the overall user experience and platform functionality.
• Relevant communications: Keeping you informed about bonuses, promotions, and important updates (you can opt out at any time).

5. Disclosure of Information and Third Parties

We strictly maintain the confidentiality of your information. Information may be shared in the limited circumstances below:

5.1 Payment Processors

The minimum information required to complete transactions through bKash, Nagad, and Rocket is shared with these providers. These providers follow their own privacy policies.

5.2 Identity Verification Services

Limited information may be shared with trusted identity verification partners to prevent fraud and ensure legal compliance.

5.3 Legal Authorities

Information may be disclosed to a competent court or government authority in response to a lawful order or legal obligation.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new authority. You will be notified in advance in such cases.

6. Cookie Policy

Our website uses cookies. Cookies are small text files stored in your browser that help improve the functionality of our site.

6.1 Types of Cookies We Use

• Essential cookies: For maintaining login sessions and ensuring the core functionality of the site. Without these, the site will not work properly.
• Functionality cookies: For remembering your preferences (such as language or display settings).
• Analytics cookies: For analyzing usage patterns on the site to make improvements — in fully anonymous form.
• Security cookies: For detecting fraud and preventing unauthorized access.

6.2 Cookie Control

You can disable cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.

7. Data Security Measures

okkbd follows industry-standard technology and processes to protect your information. Our security measures include:

• SSL encryption: All data transmission between your browser and our servers is protected by SSL/TLS encryption.
• Password hashing: Passwords are never stored as plain text — strong hashing algorithms are used.
• Access control: Only authorized staff can access user information, and only to the extent necessary.
• Regular security reviews: Our systems undergo regular security testing.
• Data backup: Information is backed up in a secure and encrypted form.
• Incident response plan: We are prepared to take swift action in the event of a security breach.

While we are committed to ensuring the highest level of protection, no online system is 100% secure. We therefore ask you to use a strong password and not share your login details with anyone.

8. Data Retention Period

We retain your information for as long as it is necessary or legally required:

• Active account: All related information will be retained while your account remains active.
• Closed account: Even after an account is closed, information necessary to meet legal obligations and resolve disputes may be kept for a specified period.
• Financial transaction records: Retained for a specified period as required by law.
• Communication information: Kept for a limited period for complaint resolution and quality control.

After the specified period, information is securely deleted or anonymized.

9. Your Rights

You have the following rights in relation to your personal information:

9.1 Right of Access

You may request at any time what information we hold about you. We will provide a summary within a reasonable time.

9.2 Right to Rectification

If there is any inaccuracy in your information, let us know via live chat or email. We will correct it promptly.

9.3 Right to Erasure

You may request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

9.4 Right to Object to Processing

You may object to the sending of marketing communications or optional analytics processing. In this case, email [email protected].

9.5 Right to Data Portability

In certain circumstances, you may receive a copy of your information in a structured, commonly used format.

10. Protection of Minors

okkbd is only for individuals aged 21 and above. We do not intentionally collect any information from minors.

Age is verified during the registration process. If we become aware that information belonging to a minor is in our system, that account will be closed immediately and the related information will be deleted.

If a parent or guardian believes their child has registered on our platform, please contact [email protected] without delay.

11. International Data Transfers

Our servers operate on Bangladesh Standard Time (UTC+6). In some cases, your information may be processed on servers in other countries for technical service purposes.

Such transfers occur only when the destination region provides adequate data protection guarantees or we ensure appropriate contractual safeguards.

12. Policy Changes and Updates

We may update this Privacy Policy from time to time. If changes are made:

• The "Last Updated" date at the top of this page will change.
• For important changes, a notification will be sent to your registered email address.
• Continuing to use the platform after changes are made will be understood as your agreement to the new policy.

We recommend checking this page regularly.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us using the methods below:

• Live chat: Bengali-language support is available 24/7 through the website.
• Email: [email protected]

We will process your request as quickly as possible in accordance with Bangladesh Standard Time (UTC+6).

14. Consent & Overall Policy

By registering with or using okkbd's services, you are consenting to this Privacy Policy. This policy, together with our Terms & Conditions and Responsible Gaming Policy, forms our complete policy framework.

If any part of this policy is found to be unenforceable under applicable law, the remaining parts will remain in full effect. The original language of this policy is Bengali; in the event of any conflict with a translation, the Bengali version shall prevail.